What's New
Latest platform updates, features, and improvements
June 2026
Enterprise Developer Portal
Full-scale documentation hub with 15-module API reference, interactive code examples in 5 languages (cURL, JS, Python, Go, PHP), architecture overview, and Stripe-style sidebar navigation.
REST API v1 — 67+ Endpoints
Production-ready API gateway with scope-based auth, SHA-256 key hashing, rate limiting (5 tiers), cursor pagination, and standardized JSON envelope across all modules.
Webhooks Engine (57 Events)
Real-time event delivery across 13 categories with HMAC-SHA256 signatures, auto-retry (3 attempts, exponential backoff), and auto-disable after 100 consecutive failures.
Data Portability & Migration
Full data export (JSON/CSV), webhook forwarding, bi-directional sync, and API-based sovereignty. Includes migration state machine with pause/resume/rollback controls.
AI Auto-Resolution Engine
Tickets can now be automatically resolved by AI with 95%+ confidence gating. Includes RAG context from KB articles.
Proactive CX Engine
Churn detection, advocate identification, and upsell signal analysis with composite health scoring.
Omnichannel Support
Email (Resend), WhatsApp (Meta Cloud API), and SMS (Twilio/Termii/Africa's Talking) channel adapters with webhook endpoints.
Help Center & Developer Portal
Public-facing help center with 17 module categories, search, article feedback, and full API documentation.
Supply Chain API
SKU management, multi-warehouse stock tracking, supplier profiles, purchase orders, and stock movement audit trails.
Legal & Contracts API
Contract lifecycle management with templates, AI-generated documents, e-signatures, and compliance monitoring.
API Key Rotation
Keys now support rotation with a 7-day grace period — both old and new keys work during migration window.
Cross-Module Links
Developer API, Data Portability, and Integrations pages now include direct links to the Developer Portal documentation.
SLA Management UI
New visual SLA policy editor with overview cards and priority-based time configuration.
Automation Rule Builder
Visual pipeline builder with quick-start templates and drag-and-drop conditions/actions.
Auth Guard — Data Portability
Fixed 403 Forbidden on /export and /migration routes. Replaced platform-admin guard with org-scoped auth + granular verification.
A11Y — Data Portability
Resolved 8+ accessibility violations: missing aria-labels, interactive element semantics, and color contrast.
May 2026
CX Engine v2 Foundation
Complete rebuild of the CX module with real-time Firestore integration, AI classification, and SLA enforcement.
Live Knowledge Base
Full CRUD KB with search, versioning, publish/unpublish, and category filtering.
Commerce API Foundation
Products, orders, customers, and inventory management with storefront configuration.
CRM & Sales Pipeline
Contact management, lead scoring, and opportunity tracking with AI-powered deal insights.
Finance Module
Invoice lifecycle, payment tracking, and multi-currency support with PSP integrations.
Unified Inbox
Real-time chat inbox with thread management, AI suggestions, and message composition.
Feedback Analytics
CSAT and NPS scoring with sentiment trends, visual charts, and feedback collection modal.
Firestore Admin Init
Fixed double initialization issue with admin SDK credentials in API routes.
April 2026
AI Design Studio
Generate social media creatives, presentations, and marketing materials using AI. Includes brand-consistent templates.
AxVideo
Create promotional videos and explainers with AI narration. Template-based with brand color/font integration.
Marketing Campaigns Engine
Multi-channel campaign management (email, SMS, WhatsApp, social) with audience segmentation and A/B testing.
Affiliate Center
Affiliate partner management with referral codes, conversion tracking, and commission calculations.
Operations Module
Task management, approval workflows, and standard operating procedures with cross-module linking.
Visual Editor v2
Canonical data model implementation with drag-and-drop support, iframe isolation, and persistence safety.