Excellent support builds customer loyalty. The Customer Experience module aggregates support requests from email, website chat, and forms into a single inbox. By linking tickets directly to client profiles and inventory records, support agents have the context needed to resolve issues quickly and efficiently.
Unify support tickets, web chat messages, self-service help centers, and feedback systems in one desk.
Features engineered for scale.
Omnichannel Ticket Desk
Coordinate support tickets from email, WhatsApp, and website contact forms in one dashboard.
Live Website Chat
Engage visitors on your website in real time, routing conversations to available support agents.
AI Ticket Summaries
Use AI to outline long conversation histories and suggest quick, context-aware replies.
Self-Service Help Center
Publish structured FAQs and help articles to help customers find answers on their own.
NPS Customer Surveys
Gather feedback on support interactions to evaluate satisfaction and improve service delivery.
Native System Data Flow
Accesses CRM records to show customer history next to tickets, and queries Supply Chain for order status details.
Emerging Markets Readiness
Supports WhatsApp chat channels and features low-data widgets to help support agents interact with customers efficiently.
Enterprise Governance & Security Profile
Enforces ticket encryption, customer data privacy, and retains detailed communication logs for audits. Security configurations are integrated into the Control Plane database, ensuring complete regulatory compliance.