/v1/{org}/cx7 endpoints

Customer Experience API

Manage support tickets, live chat threads, knowledge base articles, feedback surveys, SLA policies, and AI-powered auto-resolution.

Unified ticketingOmnichannel chat (Web, WhatsApp, SMS)Knowledge baseSLA managementAI auto-resolutionCSAT/NPS feedback

Endpoints

Required Scope:read:cx

Query Parameters

Name	Type	Required	Description
status	string	Optional	open, pending, in_progress, resolved, closed
priority	string	Optional	low, medium, high, urgent
channel	string	Optional	email, chat, whatsapp, sms, web
assignedAgentId	string	Optional	Filter by assigned agent
limit	number	Optional	Max results (default: 50)
cursor	string	Optional	Pagination cursor

Response Example

{
  "success": true,
  "data": {
    "tickets": [{
      "id": "tk_Ab1c2d",
      "subject": "Cannot access billing dashboard",
      "description": "Getting 403 error when navigating to billing settings...",
      "status": "open",
      "priority": "high",
      "channel": "email",
      "contactId": "con_Yz1a2b",
      "contactName": "Kwame Mensah",
      "assignedAgentId": "agent_01",
      "tags": ["billing", "access"],
      "slaDeadline": "2026-06-05T14:00:00Z",
      "slaBreached": false,
      "createdAt": "2026-06-05T09:30:00Z",
      "updatedAt": "2026-06-05T10:15:00Z"
    }]
  },
  "meta": { "request_id": "req_cx01", "pagination": { "count": 1, "limit": 50, "has_more": false } }
}

All Modules API Reference

Customer Experience API

Endpoints

Query Parameters

Response Example

Axlaas Support